FREQUENTLY ASKED QUESTIONS

At our store, we are committed to providing excellent customer service and support. Here are some of the most common questions our customers have and their answers. If you have more questions, please feel free to contact us!

• How do I place an order?
  You can browse our website, select the lamps you like, click “Add to Cart”, and complete the checkout process. You can choose to create an account for future purchases, or complete the order as a guest.

• What are the payment methods?
  We accept a variety of payment methods, including:
  Credit Card (Visa, Mastercard, American Express)
  Debit Card
  PayPal
  Apple Pay
  
  
• How do I track my order?
  Once your order is shipped, we will send you a tracking number via email. You can use this number to check the order status on the official website of the carrier.
  
  
• Can I cancel or modify my order?
  If you wish to cancel or modify your order, please contact us as soon as possible. Orders can be modified or cancelled before they are shipped, but once an order is shipped, you will need to return or exchange the goods according to our return policy.
  
  
• How long does it take to ship?
  Our standard shipping time is 3-7 business days. Specific delivery times may vary depending on region and product availability.
  
  
• How are returns and exchanges handled?
  If you are not satisfied with your purchase, you can request a return or exchange within 7 days of receiving the item. Please ensure that the item is unused and in its original packaging. Please refer to our Return Policy for more information.
  
  
• Is a warranty provided?
  All our lamps come with a manufacturer’s warranty, which varies depending on the product. Detailed warranty information is usually stated on the product page you purchased. If you have any questions, please contact customer service.
  
  
• Can I buy the item in the store?
  All products can be purchased through our website, with a safe and easy door-to-door delivery service.
  
  
• How do I contact customer service?
  For further assistance, you can contact our customer service team at:
  Tel: 7209931288
  Email: Svenson@radiantsvenson.com
  Mailing Address: 6465 BARNSTEAD DR, Castle Pines, CO, 80108
  Company: Radiant Path LLC

We are always ready to help you!